Frequently Asked Questions
Everything you need to know about our handcrafted footwear and accessories.
What materials do you use for your footwear?
We use premium materials sourced from Italy, including full-grain leather, Margom outsoles, and hand-stitched details to ensure maximum durability and comfort.
How long does shipping take?
Standard shipping within the United States typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
How should I care for my Oliver Cabell sneakers?
We recommend using a specialized leather cleaner and a soft-bristled brush. Avoid machine washing, and use shoe trees to maintain the shape of the leather over time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay Installments.